1. Introduction
Thehegeo is building large-scale data, AI, agent, and digital transformation products for businesses and government agencies. We are looking for a Business Analyst who can connect business needs with technology solutions and help teams deliver products that meet their goals, are easy to use, and can be operated sustainably in enterprise and GovTech environments.
2. Responsibilities
- Work with customers, users, Product Owners, and stakeholders to discover, clarify, and align on business needs.
- Analyze current processes, identify problems, goals, and scope, and recommend suitable workflows or solutions.
- Turn requirements into clear BRDs, SRS documents, user stories, use cases, acceptance criteria, workflows, BPMN, or UML.
- Work with UX/UI, Data, AI, and Engineering teams to design features for data platforms, AI agents, service portals, and enterprise systems.
- Model business data and clarify processing rules, access controls, API integrations, and data flows between systems.
- Manage requirements and changes throughout the product lifecycle, maintaining traceability from needs through design, development, testing, and acceptance.
- Prepare UAT scenarios, coordinate testing, capture feedback, track issues, and support acceptance, training, and handover.
- Help plan and prioritize the backlog, assess impacts, and communicate progress, risks, and dependencies to stakeholders.
3. Requirements
- At least two years of experience as a Business Analyst, System Analyst, Product Analyst, or in a similar software-project role.
- Skilled in requirements discovery, interviewing, workshop facilitation, problem analysis, and aligning multiple stakeholder groups.
- Write clear business documents and use user stories, use cases, acceptance criteria, process flows, BPMN, or UML.
- Understand the software development lifecycle and Agile/Scrum; manage backlogs, changes, and completion criteria.
- Have strong systems, logical, and data thinking, with a basic understanding of databases, APIs, integrations, access control, and audit logs.
- Work with Data and AI teams to clarify data sources, quality, inputs, outputs, limitations, and evaluation criteria.
- Communicate, present, and write Vietnamese well, and read technical documentation in English.
- Be proactive, careful, accountable, and comfortable with complex business challenges.
4. Nice to have
- Experience using Outline (similar to Confluence) to build and manage project documentation.
- Experience using Plane (similar to Jira) to manage backlogs, sprints, issues, and delivery progress.
- Experience with data platforms, AI/LLMs, AI agents, enterprise platforms, GovTech, or large-scale digital transformation.
- Experience with systems integrating services, APIs, workflows, master data, reports, or management dashboards.
- Understand security, personal data, access control, audit trails, and compliance in business or government environments.
- Certifications or training in Business Analysis, Product Management, Agile, Scrum, BPMN, or UX Research.
5. Benefits
- Competitive compensation, recognition, and performance-based rewards.
- Contribute directly to large-scale Data, AI, and Agent products solving real challenges for businesses and the public sector.
- Work with Product, Data, AI, and Engineering teams in a modern environment that values initiative and collaboration.
- Grow toward roles such as Senior BA, Product Owner, Product Manager, or solution analysis specialist.
- Benefits and other entitlements in accordance with company policy and applicable law.
6. Work location
Giang Vo, Hanoi.
7. How to apply
Send your CV and portfolio by email to [email protected] or call 0346 931 848. Email subject: [BA] Full name.